Frequently asked questions
Your question isn't here? Write to us at [email protected].
Do my guests need an app?
No. The card goes into Apple Wallet or Google Wallet, which is already on almost every smartphone.
Does it work with iPhone and Android?
Yes, with Apple Wallet on iPhone and Google Wallet on Android.
What does my team need at the counter?
A smartphone or tablet for scanning. No changes to your till system, no extra devices.
Where is the data stored?
The Thekla app runs on servers in Germany. Enquiries through the website are processed by our email provider Brevo in the EU.
What about guests who prefer the paper card?
You can keep it running alongside. Nobody has to switch.
Does my guest have to register?
No. One tap on "Add to wallet" is enough, no form.
How does the pickup call work?
When the order is ready, your team taps "Ready" and the message appears on your guest's lock screen.
Can I decide how many stamps it takes to get a reward?
Yes. You choose the number of stamps and the reward.
Who sets it up?
We do, together with you in your shop.
Can I stop at any time?
Yes, at any time.
As a guest, how do I delete my data?
Delete the card from your wallet and send a short email to [email protected], see "Help for guests".